Policy

Refund & Return Policy

At Penny Sleeve Cards, we aim to provide a fair and transparent experience for all customers.

30-Day Return Window
Refunds to Original Payment
Report Damage Within 72 Hours
Please review the following policy before making a purchase. If you have any questions about a return or claim, contact us and we will work with you to resolve the issue promptly.
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Returns

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return, all of the following must apply:
  • Items must be returned in the same condition they were shipped.
  • All original packaging, accessories, inserts, and contents must be included.
  • Sealed products must remain factory sealed and unopened.
  • Graded cards, singles, sealed products, and collectibles must not show signs of use, damage, tampering, or alteration.
Important Any item returned in a condition different from how it was originally shipped will not qualify for a refund.
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Condition Requirements

Product listing photographs are considered part of the item description and document the condition of the product at the time of sale and shipment.

No refund will be issued if a returned product has been:
  • Opened when originally sold sealed
  • Altered, modified, cleaned, or tampered with
  • Damaged after delivery
  • Missing original contents or packaging
  • Returned in a condition inconsistent with the listing photographs

Items that do not meet these requirements may be returned to the customer at the customer's expense.

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Refund Process

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Shipping Costs Shipping costs are non-refundable unless the return is due to an error on our part.

Please allow reasonable processing time after delivery of the returned item for inspection and refund issuance.

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Damaged or Incorrect Orders
72-Hour Reporting Window If you receive an incorrect item or believe your item was damaged during shipping, you must contact us within 72 hours of delivery.
To be eligible for a shipping damage claim, you must provide:
  • Clear photographs of the item, original packaging, and shipping label.
  • Video evidence showing the package being opened, beginning before the shipping box or packaging is opened and continuing through the full unboxing of the item.
Video Documentation Required Video documentation is required to verify that any damage occurred during transit and was not caused after delivery. Claims for shipping damage submitted without complete unboxing video evidence may be denied.

If an incorrect item was received, customers must provide clear photographs of the item received, packaging, and shipping label.

Resolution Once documentation is reviewed and the claim is approved, we will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.
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Non-Returnable Items

The following items are generally non-returnable unless received incorrectly or damaged:

  • Opened sealed products
  • Items marked as final sale
  • Products altered after delivery
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Fraud Prevention

To protect both buyers and sellers, all orders may be documented prior to shipment, including photographs and/or video of product condition and packaging.

Policy Abuse We reserve the right to refuse returns, refunds, or cancellations in cases involving abuse of this policy, fraudulent activity, or attempts to return items in a different condition than originally shipped.
Have a question about a return or order? Reach out and we'll work with you to resolve it quickly.
Contact Us